We aim to post all parcels within 3 working days of payment being received excluding preorder items, where postage will be within 5 working days of their arrival. All items are sent via the Royal Mail signed for service if valued under £50. Anything over the value of £50 is sent via the Myhermes courier. If you require your parcel to be sent any other method, please let us know so we can get you an accurate postage cost.
Please be aware that we use the drop off facility the Post Office provides, and this may mean that parcels are processed the day after they are dropped off, depending on the time of day and how busy the Post Office is.
if a parcel does not arrive within 10 working days (Mon to Fri) of your order status changing to shipped, in the first instance, please check with your local sorting office, as it may be there waiting to be collected. If there is nothing at your local sorting office, then please get in touch via the "Contact Us" form, and we will investigate further for you. It is the customers responsibility to check with us for a tracking number or for further advice on their parcel if it hasn't arrived within the 10 day time frame. If no communication is received within 12 working days of it being posted, Kelanas Kreations does not hold any responsibility for paying for postage again should your parcel be returned to sender, without being called for at the sorting office. Please make sure that you check whether your parcel is there before contacting a member of our team, as this will be the first thing we ask you to check; in our experience 99% of parcels are being held by Royal Mail at local sorting offices with customers not being left a red card.